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How it works

The Document360 connector will pull in all the articles based on the specified workspace and categories.
  • Articles can be saved in HTML or Markdown format in Document360.
  • Only HTML format is currently supported.
  • Articles are updated every 10 minutes.
⚠️ If you need Markdown support, please submit an issue here.

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Setting up

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Authorization

  1. Navigate to:
    Settings > Knowledge base portal > API tokens
  2. Click Generate
  3. Enter a Token name
  4. Select the Request methods allowed for the API key
  5. Click Generate
  6. Your Portal ID and API Key will be displayed

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Indexing

  1. Go to the Admin Dashboard
  2. Select the Document360 Connector
  3. In Step 1, provide:
    • Portal ID
    • API Key
  4. Enter the Workspace ID
  5. Choose Categories to index:
    • Leave empty to include all categories
  6. Click Connect to begin indexing
The connector will now pull articles from Document360 and sync updates every 10 minutes.