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How it works

The Freshdesk connector indexes tickets from your Freshdesk account.

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Setting up

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Authorization

  1. Log in to your Freshdesk account.
  2. The Freshdesk user must be a verified agent, admin, or owner.
  3. Click your profile avatar and choose Profile Settings.
  4. Select View API Key and copy the key.

ℹ️ Note: You will need your domain, API key, and password to authorize your Freshdesk connector in Hymalaia.

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Indexing

  1. In the Hymalaia Admin Dashboard, click Add Connector.
  2. Select the Freshdesk tile.
  3. Click Create New.
  4. Provide your:
    • Domain (e.g. yourcompany.freshdesk.com)
    • Password
    • API Key
    • Optional: A name for your credentials.
  5. Click Create to save your credentials.
  6. After clicking Continue, enter a name for your connector.
  7. Click Create Connector.

Hymalaia will automatically begin indexing your Freshdesk tickets.