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How it works

  • This connector pulls in all tickets updated within the last 10 minutes
  • Tickets are updated every 10 minutes
  • Only Request Tracker REST API 1.0 is supported

❗️Request Tracker 5.x is not supported at this time

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Setting up

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Create or use a Request Tracker user

Create a user in Request Tracker 4.x with the following:

  • Read access to all queues Hymalaia should index

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Configure Hymalaia Request Tracker Connector

  1. Go to the Admin Dashboard
  2. Select the Request Tracker Connector

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Step 1: Provide authentication

  • Enter your:
    • Request Tracker username
    • Password
    • RT installation base URL

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Step 2: Begin indexing

  • Click Connect to start indexing your Request Tracker tickets and transactions

For more details, refer to the Request Tracker REST API 1.0 documentation.